Healthcare UI/UX Patient Engagement & Design in 2021

A new year is upon us and with it comes new opportunities to … but this past year hasn’t just been another year. It wouldn’t conclusively be accurate to simply state that 2020 has been a difficult year for everyone - it has been much more than that. 2020 was a year of change, of transition, of evolution - which gives us an opportunity to recognize how we can grow and learn. In the Healthcare industry, growing and learning from this point forward is all about Patient Engagement, substantially focusing on the experience of care.

It is a fact that 2020 specifically put the spotlight heavily on the healthcare industry. One of my fields of expertise, User Interface & Experience Design (UI/UX), will be more important for Healthcare in 2021 than any other year in history. Because Kencor is redefining patient / human experience in healthcare, we are refocusing our efforts to elevate the experience of care while maintaining a personal connection through screening, monitoring, virtual visits, and remote clinical trials.

In Healthcare, the core UI/UX designer’s motivator is to continuously bridge the gap between technology and users. Good usability is defined as the effectiveness, efficiency and satisfaction with which specific users can achieve a specific set of tasks in a particular environment which is completely intuitive, forgiving of mistakes and allows one to perform necessary tasks quickly, efficiently and with a minimum of mental effort. For maximum usability to be achieved, front and back-end architecture needs to be flexible and scalable, using frameworks such as React - this is one of Kencor’s strengths and advantages - creating native apps for all platforms. This is also extremely important when it comes to EMR/EHR integration, as these have to have basis in a successful platform’s design and architecture.

Here are a few things to watch for in the new year, and beyond:

Artificial and Virtual Reality in Healthcare

Currently most commonly used in teaching complex procedures in medical school and diagnosing medical conditions with more in-depth analysis of body scans, AR and VR in Healthcare are continuing to advance the industry in ways that were never thought possible. Using these methods applied to User Experience, we need to embrace inclusive design, reaching a wider audience by taking into account more components of the experience of care as functions of accessibility, which include all aspects of mental states, genders, ages, cultures, and languages.

Telehealth and Telemedicine

With the help of Telemedicine, physicians can consult, diagnose and treat patients remotely using telecommunication technology. Telemedicine is poised to grow more than 5% globally, up from an estimated 1% in 2019. This is arguably THE biggest up-and-coming advances in medical technology and remote care. Telehealth not only improves the experience of care for patients, but decreases the risk of spreading contagious diseases - vital when talking about COVID-19. This kind of growth gives UI/UX designers great opportunity to innovate and evolve with more integrations like video chat, and bot-interactions / synchronization with AI chat.

Healthcare bots

In Healthcare, smart assistants or bots are steadily rising in popularity with intuitive programming and well-written responses, they can connect patients with your support system without requiring them to speak to a person. Right now they are used as reminders, book appointments, check and monitor the patient’s health condition, and collect feedback. At Kencor, we have SAMi™, our AI-powered bot that delivers real-time intelligence to the patient when they need it most. The interactive SAMi bot engages with patients to understand their needs before connecting with the care team, which saves time and provides better patient care - and better outcomes. SAMi is designed to take AI-bots further than just menial tasks, but engages with patients in ways that approaches personal care.

Devices and Wearables

With over 80% of consumers willing to wear fitness technology, the wearable tech market is full of opportunities to connect with healthcare providers. But with competition in this market steadily increasing, it’s essential to provide a user experience that surpasses competitors’. Wearable devices can measure and monitor vital signs such as heart rate and blood pressure. They can even detect atrial fibrillation, measure your body mass index, and use biosensor technology to detect if you’re about to get sick.

To build a successful UX design for a health wearable, designers should properly prioritize information. A device must be simple and intuitive so users don’t feel confused when they need to quickly find necessary data or functions. At Kencor we are working to constantly come up with ideas and solutions to make usability, simplicity, and interactions with devices better.

Now is the time to work relentlessly to focus on loving and caring for each other, progressively discovering innovative ways as not only UI/UX experts, but and as humans, to improve the lives of those who need care: The patient experience - improving outcomes - not only surviving, but thriving. Now more than ever anything is possible. From the ashes of 2020 we are reborn.

Happy New Year to all!

Kencor's President and CEO, Muthu Krishnan, Selected as Panelist at the 2nd Annual Patient Experience & Engagement Summit

Kencor's President and CEO Muthu Krishnan has been selected to be a panelist on Day 2 of the 2nd Annual Patient Experience and Engagement Summit on October 7th at 14:45. The topic will be “Craft the New Normal: What Will Never be the Same Again in the Healthcare Experience?”

The conference is from October 6-7, 2020 and Kencor will be a Network Partner and Presenter. As part of the discussion there will be central themes of COVID-19 as a function of patient experience innovation, high quality care delivery, the future of telehealth and patient experience, leadership, and advances in telemedicine.

Come and delve into the minds of global px innovators, disruptors, and future technologists! We hope you can join us on October 6-7.

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Kencor COVID-19 screening and monitoring expands into Hospitals, Clinics, and Medical Centers

As more and more businesses and schools start to open gradually and cautiously across the country, the dire need for virtual as well as in-person medical care is still exceedingly vital to battling this pandemic. As Telehealth continues to become the “new normal”, it provides crucial healthcare at a time where it’s needed most. The surge in Telehealth has been driven by the immediate goal to avoid exposure to COVID-19, with 76% of survey respondents indicated they were highly or moderately likely to use Telehealth going forward.

The Kencor COVID-19 Screening and Monitoring app is proving to be an important tool for use in business and schools, keeping tabs on people entering these establishments and institutions with daily symptom checks and updates. We are now offering and have tailored our system to support our nation’s Healthcare locations: Hospitals, Clinics, and Medical Facilities.

The procedure remains largely the same:

  • A patient comes to a hospital, medical facility, or clinic with an appointment. Before arriving, each person downloads the Kencor COVID-19 app and fills in their information. Upon login/signup, a personalized and company-sponsored screen will be presented.
  • Each person completes the short symptom check and questionnaire regarding Coronavirus. All data is private and secure, and the app is HIPAA-compliant. All questions are based on CDC guidelines and recommendations to diagnose COVID-19.
  • As the questionnaire is completed, the person will be presented with a unique QR Code. The color code determines COVID-19 status.

If you’re interested in learning more about how to integrate the Kencor into your hospital, clinic, or medical facility please get in touch with us: +1 (833) C-KENCOR

Keep your operations running while your employees, students, staff, and customers stay safe

No matter who we are, where we live, or what we do for a living, we’re all feeling the deep effects of COVID-19 in every aspect of our lives. A crucial part of businesses re-opening to the public, employees going back to work, and students & staff going back to school, is valid preparedness and safety. Needless to say, the goal is ultimately to keep every person safe and healthy.

Kencor Health has just announced our brand new COVID-19 Symptom Check and Screening App.

Here’s how it works:
  • A student, employee, staff member, etc. comes to work or school, following the CDC safety guidelines. Before arriving, each person downloads the Kencor COVID-19 app and fills-in their information. Upon login/signup, a personalized and a company-sponsored screen will be presented.
  • Each person completes the short symptom check and questionnaire regarding Coronavirus. All questions are based on CDC guidelines and recommendations to screen for COVID-19.
  • As the questionnaire is completed, the person will be presented with a unique QR Code. The color code determines the proposed COVID-19 status.
  • Upon entry, your personalized QR code code is scanned.
  • Kencor provides each business/employer/school with a personalized Dashboard where each person can be monitored, updated, and managed using multiple views, data sets, and graphs.

At Kencor, we want to contribute our products and technologies to minimize the impact of this pandemic and make it as easy and comfortable as possible, specifically for those in business, working in offices, and those serving the public.

If you’re interested in learning more about how to integrate the Kencor into your school, restaurant/bar/café, or place of business, please get in touch with us:, or +1 (833) C-KENCOR.

Categories COVID-19

The New Normal in Healthcare

The COVID-19 outbreak has created uncertainty in all aspects of our lives – work, family, social activities, and certainly healthcare - both in the healthcare system and the clinical trial space.

For healthcare providers, it’s been a dual challenge. They have patients who require ongoing care for their existing chronic conditions and other “normal” healthcare needs. At the same time, they have to manage a highly contagious virus. It’s a tailor-made case for Kencor Health as the “care continuum” which has allowed many providers to continue treating patients safely and more efficiently.

Kencor is taking on this challenge in health systems across the USA as part of this “new normal” scenario, using our core values of patient engagement ecosystem:

  • SAMi Chatbot: Connecting with patients through a HIPAA-secure chat by providing “human engagement”.
  • Telehealth: Providers have expanded options, governments have removed restrictions, and vendors have rolled out upgrades and advances. Would we ever want to go back to a time without Telehealth? The new normal has been defined.
  • Remote Patient Monitoring: This is Kencor’s flagship product. Remote Patient Monitoring has traditionally been used after a patient’s discharge, to monitor and reduce readmission rates. The technology has always been capable of being more widely used to reduce in-person visits for check-ups and routine appointments.

The ‘new normal’ needs to go beyond clinical care

Today’s Telehealth is a combination of Remote Patient Monitoring and Telehealth (which was just video conferencing). Kencor delivers these and more: rapidly advancing virtual in-home technologies monitor patients, providing biometrics and alerting providers to temperature spikes, respiratory changes or sudden weight changes — symptoms that may indicate a need for in-person evaluation or medication changes.

Embracing these technologies in this time of urgency paves the way for increased use beyond the current crisis. This has enormous positive implications for those hoping to stay in place, and especially for those living in rural communities who lack easy access to health care facilities and services more commonly available in suburban and urban settings. The ability to link together these new technologies and integrate their data for improved decision-making, as well as the ability to provide patients access to their preferred, trusted providers, will be important markers of long-term success. To add to it segmenting consumers and understanding unique preferences among consumer types will also remain important to avoid overgeneralization of the insights found during this fast-paced time.

Stay safe and we look forward to taking care of you.

- Muthu Krishnan, President & CEO